Customer Care & Support
Once your goods have been paid for in full, we endeavour to dispatch all orders Next Day. This excludes Saturday, Sunday, public holidays or stated holidays. Items purchased (Sat-Sun) will be dispatched on Monday.
All orders are sent on a standard economy service 2-3 days for a fixed price of £4.95+VAT*. If you need your order sooner, our 1-day express service is available for a fixed price of £8.95+VAT*.
*Mainland UK only.
Deliver to UK non-mainland, Scottish Highland addresses and postcodes listed below are dispatched on a standard 2-3 days service for a fixed price of £6.95+VAT.
IV, HS, KA27 – KA28, KW, PA20 – PA49, PA60 – PA78, PH17 – PH26, PH30 – PH44, PH49 – PH50, ZE, BT, IM, GY, JE & TR21 – TR25
Deliveries to EU countries are sent on a standard 3-5 day service for a fixed price of £11.95+VAT.
All orders are dispatched on a tracked and traceable service. It is your responsibility to ensure that you are available to sign for your goods that you have ordered.
Our couriers will attempt delivery at your address, if no-one is available to sign for the goods, a card will be left for you to contact the couriers to collect from the local depot. The couriers may attempt delivery the following day, but they do not guarantee this second attempt. Goods delivered by courier will require a signature upon delivery.
Damage in Transit
All Goods are insured against damage in transit. We cannot consider any claims for shortage or damage after 7 days of delivery.
Since Brexit we ensure all the information required for exporting and importing our products into and out of the UK and EU is correct. This has taken a HUGE amount of time and resource. It requires Tariff codes, country of origin declarations, export EORI number, import EORI number and about whole bunch of other information to be handled behind the scenes.
We do not and cannot check, or edit your information in any way. We can only give the shipping company the same information you give us – in the EXACT same format. We do not have the ability to change your information once your order has been submitted and the product shipped.
Please ensure all items are checked in full by you. Any shortages or damages must be notified to us within 7 days of delivery by contacting customer service. We are unable to claim from either courier or the manufacturer after this date.
By purchasing from Next Day Trade, you agree to indemnify us in full for any losses suffered as a result of your failure to notify us within 7 days of delivery.