Frequently Asked Questions
If your question is not answered below, please contact us.
No, we are not open to the public. We operate solely as a web-based merchant.
All of our products are sourced direct from manufactures.
Delivery to the UK is a standard rate of £4.95+VAT on all orders.
We accept all major credit and debit cards. We process all payments securely through Stripe.
We aim to dispatch all order Next Day on a 24 hour delivery (UK mainland ONLY). Orders to EU countries and non UK mainland may take 48-72 hours for delivery.
- Yes, you will receive a VAT invoice with your order
- If you are a VAT registered companies based outside of the UK and Ireland, you will be charged 0% VAT
- Payment information is securely taken through an online portal and we never see, or hold, your credit/debit card information on file.
- All personal user data is held securely on password a protected server in compliance with GDPR regulations.
To reset your password please enter your email address here. We will send you a link to reset the password so you can choose a new one.
You can pay using all major credit and debit cards. Pay via invoice or pay on account (if you have one)
Companies who spend a minimum of £500 per month can apply for credit here by filling in our credit application/account form.
You can return an unwanted product within 7 days. For details see our Returns and Warranty page here
You can track your order online using the link in the courier tracking email we send when your order is despatched. If you have any queries regarding delivery, you'll get the quickest response by contacting the courier directly. If you have another issue, please contact us.