Legal Information & Notices
All items are sold with the following guarantee for domestic use and does not affect your statutory rights under “The Sale of Goods Act 1979”. All items are backed by our 7 days money back guarantee. Just contact us within 7 days of delivery with your reason for requesting a refund. We will email you a returns form and/or returns reference number. All returns must include a copy of the invoice or packing list. We do not cover return postal cost in any way. Once your item has been inspected, a refund will be issued within 7 working days. All goods must be returned to us unused and unopened in their original packaging and in original condition or a restocking fee (15% of the sale price) will be deduced. If your purchase is returned outside the 7 days of delivery, we cannot refund in any circumstances.
Warranties and Claims
Unless otherwise stated, as standard all products are backed by a manufactures 12-month product guarantee.
In the unlikely and unfortunate event that damage or a fault does occur, we will either: A) Refund, B) Provide replacement part, C) Repair the product, D) Exchange, E) International customers (Non-UK)
Claims – Please email our customer support team to log the damage or fault so we can open your case. The more information you provide on the fault, the quicker we will be able to assist in resolving your query. Unfortunately, merely stating that a product is ‘faulty’ is not enough for us to be able to act swiftly. This will delay us in providing a solution for you. Please email us initially with your name, item number, date of purchase, payment method and contact telephone number, along with details of the fault or damage. It is most beneficial to us if you can submit photographic evidence with your email of the fault/damage. This enables our customer support team to locate the best solution as quickly as possible. Our guarantee does not cover replacement parts purchased from a third party. By doing this, you will void your guarantee.
Items returned within 7 days, unused and unopened in their original packaging and in original condition, with a returns form and/or returns reference number with be refunded within 7 days.
B) Provide replacement part
If your item is within 6 months of purchase, we can send you a replacement part and instructions on how to replace the part. This is the most efficient way to solve the majority of issues. After confirmation with your help to identify the problem, your replacement part will be dispatched within 2-3 working days, although most are dispatched same day. Should we request any parts or the original back from you, then we will cover any postal cost.
C) Repair the product
If your item is within 6 months of purchase and requires a repair, we can repair the item should a fault occur that we are responsible for. Just email us for a returns form and returns reference number, then complete the returns sheet and advise us of a suitable day for collection (Monday to Friday only). Upon receipt, we will process your item to be repaired. Once repaired, we will repost your item back to you. This whole process can take up to 21 working days depending on the nature of the return. Most repairs are very straightforward and can be solved without returning the goods to us. Returning the goods to us is a lengthily process and not advisable in most circumstances; however, the option exists should it be relevant to take this route. Once a collection date has been agreed, our courier will collect the item between 8 am – 6 pm, unfortunately we are unable to advise you of a collection time. Please note that a failed collection will be charged at £10.00.
You also have the option to exchange your item for a different item once you have received the goods. To take advantage of this option you will be liable for both return and redelivery costs of your newly chosen item (only available within our 30 day exchange policy period). Just email us within 30 days of delivery including the item number and details of your preferred item. We will then email you a returns form and a returns reference number. At this time we will advise you of availability, cost of redelivery, price difference and ways you can pay for your newly chosen item. All you need to do then is to complete the returns sheet and send your item back for an exchange (we do not cover return postal cost in any way). We will then resend your preferred item to you within approximately 7 days of receipt. If your purchase is over 30 days of delivery and less than 90 days of delivery, we can still offer to exchange as above but we will charge a £10.00 handling and administration charge. We do not exchange any items after 90 days of delivery. All goods must be returned to us in their original packaging and condition.
PLEASE NOTE: WE DO NOT OFFER COMPENSATION OR COVER 3RD PARTY COSTS IN ANY WAY.
E) International customers
We do not cover postage costs for replacement parts to be sent outside the UK, if they are required.